Walgreens Coupon Policies

When you write to Walgreen's customer service to ask about coupon policies, this is what you get. It sure cleared up a lot of confusion for me.

Can a customer use both a Manufacturer’s coupon and Walgreens coupon for the same item in a purchase?

• One Walgreen and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.
• Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer’s coupon can be used towards the purchase of any one item. “One coupon per purchase” means one coupon must be tendered for each PIECE sold.

What happens if the Manufacturer coupon’s value is more than the retail value?

• Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).
• If the retail of the item is less than the face value of the coupon:
  • the coupon value shall be the retail value if the state requires taxes to be paid on that item,
  • the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.

Can a customer use a coupon after a sale has been made?

• All valid coupons must be presented to the cashier at the time of sale only!

If there is no quantity limit on a Walgreens coupon can a manager impose his/her own limit?

• Yes, managers have the right to limit the quantities of all advertised items.

Does Walgreens price match or accept coupons from other retailers?

• Walgreens does not price match with other retailer.
• Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
• Walgreens does not accept expired coupons.

A customer purchased an item using a manufacturer’s coupon and wants to return it. At what price do we return the item?

• If an item purchased with a manufacturer’s coupon is returned, the customer will get the retail price of the item. If the customer purchased an item with a Walgreens coupon, the customer receives the price paid.

Example 1: If the retail price for an item is $1.49 and the manufacturers coupon was 25¢ off, the refund amount would be $1.49 plus tax.

Example 2: If the retail price for an item is $1.49 and the Walgreens coupon was 25¢ off, the refund amount would be $1.24 plus tax.

Stores are not required to keep Roto ad coupons. What about Instant Value Coupons?

• For Instant Value Coupons, stores receive credit from the manufacturer ONLY if the coupon is scanned. Once an IVC coupon has been scanned and the transaction is finished, you can discard the coupon.

A customer had a coupon with no limit on it and is trying to buy an item that is “buy one get one free,” how many times are we allowed to scan a coupon for this purchase?

• Only one coupon can be used when a customer is purchasing a Buy 1 Get 1 free item, because the customer is only purchasing one item.